FAQs

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Please call one of our One Click Pay help desk member on 1300 707 117 or alternatively email hello@paysme.com.au

Our help desk is open Monday – Sunday but if we happen to miss your call, do leave us a message and we will get back to you ASAP!

Please call one of our One Click Pay help desk member on 1300 707 117 or alternatively email hello@paysme.com.au

Our help desk is open Monday – Sunday but if we happen to miss your call, do leave us a message and we will get back to you ASAP!

Paysme does not handle refunds transactions. We recommend that you continue to follow your own business policies or terms and conditions for refunds.

You will be able to reconcile a refund transaction by adding it as a business expense so that your summary finance figures are up to date and accurate.

*Please also note, as stated in our Terms and Conditions, charge back fees to Paysme will be directed to your credit card.

Not to worry at all! All data (invoices, expenses, clients list and quotes) you’ve created in Paysme is always safe, secure and available.

If you have forgotten to pay your monthly fee, when you attempt to log in, a pop up screen will direct you to make a quick and easy payment. You can then log in and access Paysme as per usual.

Easy! Simply go into that invoice or quote and there will be a button that says Cancel Invoice or Cancel Quote. Click on this and the invoice will be void and an email will be sent to say that this was sent in error.

Yes it sure is! You can export the clients’ list by simply clicking on the “Export List” button located when you click on View Clients.

We automatically generate the “Cash” entry in the clients list and it cannot be deleted. Sorry!

But we’ve done that so that if you need to do a quick transaction for a once of client under QikPay and you don’t need to capture the clients’ details then you can attribute that sale/payment to cash.

As the name suggest, QikPay can be used when you need to do quick billing, on your phone or mobile device while the client is there ready to pay with a credit card or a Visa debit/Mastercard debit.

Here you don’t need to create a full invoice, simply enter the service provided, the cost and hit enter and a section to make payment (by entering card details) appears. You can then email an invoice if the client wants one.

Payment made and received in one go!

As outlined within our terms and conditions, every credit / debit card transaction done through Paysme (using QikPay or when someone uses the Make Payment link in their sent invoices), will incur a 2.2% fee + $0.20.

When you click on View invoices and look at the transactions, you will see that we’ve deducted the 2.2% + $0.20 fee from the original invoice amount and also shown what amount will be deposited to your bank account.

That’s all up to you of course. We just recommend you communicate that clearly to your clients so they know what they should expect in their invoice.

The system disperses payments directly to your nominated bank accounts on a daily basis through NAB. If you are with NAB it might take 1-2 days where as other banks might take between 2-4 days.

Yes of course! Simply click on the drop down where your name appears on the right hand corner and then click on my profile to make changes to your invoice message and other details you need to update.

Well the short story is you will need to manually click on that invoice that’s been paid and change it to paid. As mentioned at registration, Paysme only uses your bank account details to deposit funds made through credit card payments.